Cancellation Policy

Clear cancellation terms and conditions for B2B hotel bookings on SAB-GO platform. Designed for Algerian travel agencies booking Egypt hotels with flexible business terms.

Last updated: August 14, 2024

Policy Overview

SAB-GO's B2B cancellation policy is designed to provide flexibility for Algerian travel agencies while ensuring fair terms for Egypt hotel partners. All cancellations are processed manually through our admin team for personalized service.

24-48h
Free cancellation window
Manual
Admin verification process
B2B
Business-focused terms

Cancellation Timeframes

Free Cancellation

24-48 hours after booking

Full refund with no cancellation fees. Allows time for client confirmation and travel planning.

  • • No cancellation fees
  • • Full payment refund
  • • Manual admin processing
  • • Email confirmation sent

Standard Cancellation

48 hours - 7 days before check-in

Moderate cancellation fees apply. Allows reasonable time for hotel partner notification.

  • • 10-25% cancellation fee
  • • Partial payment refund
  • • Hotel partner notification
  • • Admin team processing

Late Cancellation

Less than 7 days before check-in

Higher cancellation fees due to limited hotel resale opportunities and confirmed reservations.

  • • 25-50% cancellation fee
  • • Reduced refund amount
  • • Subject to hotel partner terms
  • • Case-by-case evaluation

No-Show Policy

Failure to check-in

No refund for no-show bookings unless exceptional circumstances are documented.

  • • No refund typically
  • • Full payment forfeited
  • • Hotel partner compensation
  • • Exceptional circumstances reviewed

Special Circumstances

Force Majeure & Emergency Situations

SAB-GO recognizes that exceptional circumstances may require special consideration for cancellations:

Covered Circumstances:

  • • Natural disasters or extreme weather
  • • Government travel restrictions
  • • Medical emergencies (with documentation)
  • • Airline/transportation cancellations
  • • Civil unrest or security concerns

Required Documentation:

  • • Official government announcements
  • • Medical certificates or reports
  • • Airline cancellation confirmations
  • • Embassy or consulate advisories
  • • Travel insurance claims

How to Cancel a Booking

Cancellation Steps

  1. 1
    Contact SAB-GO Support
    Call +213 555 123 456 or email info@sab-go.com
  2. 2
    Provide Booking Details
    Booking reference number, dates, hotel, and reason
  3. 3
    Admin Review Process
    Manual review and hotel partner notification
  4. 4
    Confirmation & Refund
    Email confirmation and refund processing

Contact Information

Phone Support
+213 555 123 456
Mon-Fri, 9:00 AM - 6:00 PM (Algeria Time)
Email Support
info@sab-go.com
Response within 24 hours

Processing Time

Cancellation requests are processed manually within 24-48 hours during business days. Refunds are issued to the original payment method within 5-10 business days.

Important Notes

  • • All cancellations must be processed through SAB-GO admin team
  • • Hotel partner policies may impose additional restrictions
  • • Group bookings may have different cancellation terms
  • • Partial cancellations are evaluated case-by-case
  • • Travel agencies are responsible for communicating terms to their clients
  • • DZD refunds are processed at current exchange rates
  • • This policy may be updated to reflect changing business needs