Question 1

How do I create a SAB-GO agency account?

Accepted Answer

Agency accounts are created by SAB-GO admin team after business verification. Contact us at info@sab-go.com with your business license, contact information, and agency details. We will verify your credentials and create your account with agent code and login credentials.

Question 2

What documents do I need to become a partner agency?

Accepted Answer

You need: 1) Valid Algerian travel agency license, 2) Business registration documents, 3) Contact information for authorized representatives, 4) Professional insurance coverage documentation, and 5) Bank account information for payment processing.

Question 3

How long does account approval take?

Accepted Answer

Account approval typically takes 48-72 hours after we receive all required documentation. Our admin team manually reviews each application to ensure quality and compliance with Algeria-Egypt tourism regulations.

Question 4

What are the platform requirements?

Accepted Answer

SAB-GO works on any modern web browser (Chrome, Firefox, Safari, Edge). No software installation required. We recommend a stable internet connection for best performance when managing bookings and client communications.

Question 5

How do I search for hotels in Egypt?

Accepted Answer

Use the hotel search feature on your partner dashboard. Select destination city (Cairo, Sharm El Sheikh, Luxor, Alexandria, Hurghada, Aswan), check-in/out dates, number of guests, and room requirements. All prices are displayed in DZD with your B2B wholesale rates.

Question 6

What information do I need to make a booking?

Accepted Answer

You need: Client names and contact details, check-in/out dates, room type preferences, number of guests per room, special requirements (if any), and client nationality for hotel registration purposes.

Question 7

Can I modify or cancel bookings after confirmation?

Accepted Answer

Yes, but cancellation terms apply based on timing. Free cancellation within 24-48 hours, standard fees for 48h-7 days, higher fees for late cancellations. All modifications must be processed through our admin team at info@sab-go.com.

Question 8

How do I receive booking confirmations?

Accepted Answer

Booking confirmations are sent via email within 24-48 hours after payment verification. You will receive booking reference numbers, hotel details, contact information, and check-in instructions for your clients.

Question 9

What payment methods do you accept?

Accepted Answer

We process offline payments only through bank transfers and wire payments. After making a booking, upload your payment receipt through the partner portal. Our admin team verifies payments manually within 48-72 hours.

Question 10

How does the commission structure work?

Accepted Answer

You receive wholesale rates from SAB-GO and can add your own markup (0-30%) for clients. Your commission is the difference between the wholesale rate and what you charge your clients. Base rates are set by admin, markup is controlled by your agency.

Question 11

What currency are prices displayed in?

Accepted Answer

All prices are displayed in Algerian Dinar (DZD). This eliminates currency conversion confusion and makes pricing transparent for Algerian travel agencies and their clients.

Question 12

When do I need to pay for bookings?

Accepted Answer

Payment is due upon booking confirmation. Upload payment receipt within 24-48 hours to secure the reservation. Late payments may result in booking cancellation and room availability loss.

Question 13

Can I manage multiple client bookings?

Accepted Answer

Yes, your partner dashboard allows managing multiple client bookings simultaneously. View all active reservations, track payment status, manage client communications, and access booking history for reporting and client service.

Question 14

Do you provide booking reports for my agency?

Accepted Answer

Yes, access detailed booking reports through your partner dashboard. View booking history, commission earnings, client statistics, payment status, and performance analytics to help grow your Egypt tourism business.

Question 15

Is there mobile access to the platform?

Accepted Answer

Yes, SAB-GO is fully responsive and works perfectly on mobile devices and tablets. Access your partner dashboard, make bookings, check reservations, and communicate with our admin team from anywhere.

Question 16

How do I contact support?

Accepted Answer

Multiple support channels: Phone +213 555 123 456 (Mon-Fri, 9AM-6PM Algeria time), Email info@sab-go.com (24-hour response), or WhatsApp Business for quick questions. Our admin team provides personalized B2B support.

Frequently Asked Questions

Getting Started

Booking & Reservations

Payments & Pricing

Platform Features

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